Terms & Conditions

Last updated: 05 September 2026

OVERVIEW

Welcome to www.thehousekeepinghotel.com (the "Website").

These Terms & Conditions govern your access to and use of the Website, including physical art prints, art packages, promotional digital downloads (such as desktop wallpapers), atmospheric media, and interactive experiences made available by The Housekeeping Hotel ("The Housekeeping Hotel", "we", "us", or "our").

By accessing the Website, creating an account, claiming promotional content, purchasing a product, or otherwise using the Website, you agree to be bound by these Terms & Conditions.

If you do not agree with these Terms & Conditions, you should not access or use the Website.

We reserve the right to amend, update, or modify these Terms & Conditions at any time. Continued use of the Website following any updates constitutes acceptance of the revised Terms & Conditions.

AGE REQUIREMENT

The Website and products offered by The Housekeeping Hotel are intended for individuals aged 18 years or over.

By accessing the Website, creating an account, or otherwise using the Website, you confirm that you are at least 18 years of age or have reached the age of majority in your jurisdiction.

Individuals under the age of 18 are not permitted to purchase products.

WEBSITE ACCESS

The Housekeeping Hotel features visual artwork, illustrations, atmospheric media, serialized fiction, literary works, and interactive digital experiences, provides complimentary promotional digital wallpapers, and offers physical art prints and packages for purchase.

We reserve the right to modify, suspend, discontinue, replace, update, or remove any content, product, promotional download, service, or portion of the Website at any time without prior notice.

ACCOUNT RESPONSIBILITY

Where you create an account, you are responsible for maintaining the confidentiality of your login credentials and account information.

You agree to provide accurate, complete, and current information when creating an account or purchasing a product.

You are responsible for all activity occurring under your account.

The Housekeeping Hotel reserves the right to suspend or terminate accounts found to be in breach of these Terms & Conditions.

ACCEPTABLE USE

When using the Website, products, or content provided by The Housekeeping Hotel, you agree not to:

• Use the Website for any unlawful purpose;

• Violate any applicable laws or regulations;

• Attempt to gain unauthorised access to any part of the Website, accounts, systems, or networks;

• Share, distribute, resell, sublicense, reproduce, hotlink, or commercially exploit The Housekeeping Hotel content, artwork, literary works, written stories, video media, or promotional digital files;

• Circumvent, disable, or interfere with security features of the Website;

• Upload, transmit, or distribute malicious software, viruses, malware, or harmful code;

• Interfere with the operation, performance, or security of the Website;

• Use automated systems, bots, scraping tools, data mining tools, or similar technologies to access, collect, or extract content, text, or stories from the Website;

• Use any written content, story arcs, character profiles, or audio/video materials to train, fine-tune, test, or generate artificial intelligence (AI) models, machine learning algorithms, or automated text-generation systems without express written consent;

• Use the Website in a manner that could damage, disable, overburden, or impair the Website or its services;

• Impersonate any person or entity or misrepresent your affiliation with any person or entity.

The Housekeeping Hotel reserves the right to suspend or terminate access to the Website, or services where these Terms & Conditions are breached.

ACCOUNT MONITORING & TERMINATION

The Housekeeping Hotel reserves the right to monitor account, download, and purchase activity for suspected scraping, automated file harvesting, bot checkouts, or fraudulent behaviour. We reserve the right to immediately suspend or terminate access to the Website or download links, without liability, if we detect automated scraping, bulk-harvesting of promotional files, text extraction, or exploitation of content.

INTELLECTUAL PROPERTY & AUTHOR'S RIGHTS

All content available through the Website, official blog, affiliated social channels, and official video platforms (including YouTube), including but not limited to serialized fiction, short stories, character profiles, world lore, written texts, scripts, audio narrations, digital illustrations, character designs, animations, physical art prints, accompanying printed materials, promotional digital downloads, website interface layouts, branding, logos, product descriptions, photography, sound design, design elements, images, and other materials, is the exclusive intellectual property of author L.M. Taylor / The Housekeeping Hotel unless otherwise stated, protected under Canadian and international copyright, trademark, and intellectual property laws.

Literary & Storytelling Content: All written works, serialized stories, blog posts, lore archives, character dossiers, video/audio narratives, and universe concepts published on the Website, YouTube, or associated platforms are original literary works by author L.M. Taylor. Accessing, reading, viewing, or listening to these works grants you a limited, non-exclusive, non-transferable, revocable license for personal, non-commercial enjoyment only.

Prohibited Use (Literary Works & Storytelling):

• No Unauthorised Reproduction or Distribution: You may not copy, reproduce, republish, redistribute, re-upload, transcribe, re-record, perform publicly, adapt, or broadcast any written stories, blog posts, audio narrations, or video content in any format (digital, print, audio, or video) without prior written permission.

• No Fan Fiction, Derivative Works, or Adaptations: You may not create derivative works, spin-offs, commercial fan fiction, screenplays, audiobooks, or adaptations based on the characters, storylines, setting, or world-building of The Housekeeping Hotel without explicit written authorization from L.M. Taylor.

• No AI Training or Scraping: You may not scrape, harvest, copy, or input any written text, character profiles, dialogue, or world-building material into any AI tools, machine learning datasets, or language models.

Physical Items: Purchasing a physical art print package or print grants you physical ownership of those specific physical items only. Purchase does not transfer any copyright, trademark, licensing, or intellectual property rights to the underlying artwork or associated literary lore.

Promotional Digital Downloads: Any complimentary digital downloads, desktop wallpapers, or digital gifts made available via the Website or promotional interactions are granted under a limited, revocable, non-exclusive, non-transferable licence strictly for personal, non-commercial screen display on your personal electronic devices. You are not granted rights to print, physicalize, sell, share, or redistribute these files.

Permitted Use:

• You may display, frame, or gift the physical prints and accompanying package items purchased from The Housekeeping Hotel in their original, unmodified form.

• You may apply promotional digital wallpaper files to your personal computer or mobile screens.

• You may share brief excerpts or link directly to published web fiction, blog posts, or YouTube videos strictly for promotional or review purposes, provided clear credit is given to L.M. Taylor / The Housekeeping Hotel and direct links back to the original source are included.

Prohibited Use (Physical Art Prints):

• No Commercial Resale: You may not resell the physical prints for commercial purposes, business gain, or as part of a commercial enterprise.

• No Reproduction or Printing: You may not print, reproduce, scan, photograph, copy, duplicate, or digitally reproduce the physical prints to create digital files or physical reproductions.

• No Alteration: You may not modify, alter, or create derivative works from the physical prints.

Prohibited Use (Promotional Digital Downloads):

• No Printing or Physical Reproduction: You may not print, reproduce, or manufacture physical copies of promotional digital files in any format.

• No Commercial Resale: You may not resell, redistribute, or sublicense the digital files in any format, digital or physical.

• No Derivative Products: You may not use our artwork or story assets to create physical merchandise for sale, including but not limited to clothing, stationery, home decor, or accessories, whether produced by you or a third-party print-on-demand service.

• No Redistribution: You may not upload The Housekeeping Hotel content, literary texts, or download links to third-party platforms, group chats, content-sharing sites, or cloud storage for redistribution.

General Prohibitions:

You may not reproduce, copy, share, distribute, or commercially exploit any content from The Housekeeping Hotel; claim ownership of The Housekeeping Hotel content; or modify or create derivative works for commercial purposes.

Unauthorised use of The Housekeeping Hotel content, literary works, digital assets, video/audio media, or physical reproductions constitutes an infringement of intellectual property rights and will be pursued under applicable laws.

COPYRIGHT INFRINGEMENT

The Housekeeping Hotel respects the intellectual property rights of others and expects users of the Website to do the same.

If you believe that any content available through the Website infringes your copyright or other intellectual property rights, please contact us at thehousekeepinghotel@gmail.com with sufficient information to identify the material in question and the basis of your claim.

Upon receipt of a valid notice, The Housekeeping Hotel reserves the right to investigate the matter and, where appropriate, remove or restrict access to the relevant content.

ORDERS & PRICING

We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies in product or pricing information, or suspected fraud. Prices for our physical prints, packages, and collections are subject to change without notice.

We make every effort to display the colours and textures of our physical prints and materials as accurately as possible. However, because computer monitors and mobile displays vary, we cannot guarantee that your screen's display of any colour will perfectly match the physical print.

SHIPPING & DELIVERY

We ship physical art prints from Canada to select jurisdictions. Delivery times are estimates only and commence from the date of dispatch, rather than the date of the order.

Transfer Of Risk And Title: Risk of loss and damage for physical prints passes to you upon The Housekeeping Hotel handing over the items to the postal carrier or courier service. Title to the physical prints passes to you upon full payment being received by The Housekeeping Hotel. The Housekeeping Hotel is not responsible for any loss, theft, delays, or damages occurring after the items have been transferred to the carrier, nor are we responsible for delays caused by customs processing, postal disruptions, or severe weather events (including winter storms, extreme temperatures, or natural hazards).

You are solely responsible for providing an accurate and complete delivery address. We are not liable or responsible for packages delivered to incorrect addresses provided by the customer.

PROMOTIONAL DIGITAL ASSET DELIVERY

Complimentary digital wallpapers and promotional digital assets are delivered electronically via direct link or download access upon completing the designated on-site prompt. Promotional digital assets are provided free of charge, on an "as-is" and "as-available" basis, without warranties of any kind regarding compatibility or uninterrupted availability. We reserve the right to modify, rotate, or terminate access to promotional digital download links at any time.

REFUNDS

All physical art prints are sold as part of limited-run releases and individual drops with strictly capped quantities. Due to the collectible and limited nature of these runs, all physical sales are final upon dispatch. The Housekeeping Hotel does not accept returns, cancellations, exchanges, or replacements for physical art prints under any circumstances, including claims of transit damage or loss, once items have been handed over to the postal carrier.

The Housekeeping Hotel does not provide refunds, exchanges, credits, or partial refunds for:

• Physical art prints, packages, or physical items once dispatched;

• Packages delayed or damaged in transit by postal carriers;

• Packages sent to incorrect or incomplete addresses provided by the customer.

Complimentary or promotional digital downloads carry zero monetary value and are not eligible for exchange, credit, or monetary compensation.

By completing a purchase, you acknowledge and agree to this final-sale policy. Nothing in these Terms & Conditions excludes or limits any mandatory rights you may have under applicable consumer protection laws.

NO GUARANTEES

The Housekeeping Hotel makes no representations, warranties, or guarantees regarding any particular outcome arising from the use of the Website, physical art prints, promotional digital files, serialized text, or media content.

THIRD-PARTY LINKS & SERVICES

The Website may contain links to external websites, platforms, products, services, or resources operated by third parties (including YouTube and third-party media hosts).

Such links are provided for convenience only.

The Housekeeping Hotel does not control, endorse, or accept responsibility for any third-party content, products, services, policies, or practices.

Your use of third-party websites or services is entirely at your own risk.

ACCURACY OF INFORMATION

Whilst every effort is made to ensure information published on the Website is accurate and current, The Housekeeping Hotel makes no warranty regarding the completeness, accuracy, reliability, suitability, or availability of any content.

Information may be updated, modified, or removed without notice.

FEEDBACK & SUGGESTIONS

Any suggestions, ideas, recommendations, comments, feedback, or other materials submitted to The Housekeeping Hotel regarding the Website, products, services, or content may be used by The Housekeeping Hotel without restriction or obligation.

By submitting feedback, you acknowledge that The Housekeeping Hotel is under no obligation to compensate, credit, or otherwise acknowledge you for any ideas or suggestions provided.

You warrant that any feedback submitted does not infringe the rights of any third party and may be lawfully shared with The Housekeeping Hotel.

LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, The Housekeeping Hotel shall not be liable for any direct, indirect, incidental, consequential, special, punitive, or economic loss arising from:

• Use of the Website;

• Inability to access the Website, serialized stories, video feeds, or promotional digital links;

• Physical art prints, packages, shipping delays, weather-related transit delays, transit damages, or loss following postal handover;

• Technical interruptions, file access delays, or download errors;

• Errors or omissions in content.

Your use of the Website and all content provided through the Website is entirely at your own risk.

FORCE MAJEURE

The Housekeeping Hotel shall not be liable for any delay, interruption, suspension, or failure to perform any obligation under these Terms & Conditions where such delay, interruption, suspension, or failure arises from circumstances beyond our reasonable control.

Such circumstances may include, without limitation, natural disasters, severe weather events (including severe winter storms or transit freezes), internet or telecommunications failures, cyber incidents, power outages, postal strikes, courier labour disputes, supply chain disruptions, governmental actions, public health emergencies, third-party service interruptions, or failures of hosting, payment, or technology providers.

During any such event, The Housekeeping Hotel shall be entitled to a reasonable extension of time to fulfil any affected obligations.

INDEMNIFICATION

You agree to indemnify and hold harmless The Housekeeping Hotel, its owners, author, affiliates, contractors, service providers, and representatives from any claims, liabilities, damages, losses, expenses, or costs arising from your use of the Website or breach of these Terms & Conditions.

TERMINATION

The Housekeeping Hotel reserves the right to restrict, suspend, or terminate access to the Website, products, or services at any time where a user breaches these Terms & Conditions or engages in conduct deemed harmful to the Website, business, brand, or other users.

SEVERABILITY

If any provision of these Terms & Conditions is determined to be unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect.

GOVERNING LAW

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Province of Ontario, Canada and the applicable federal laws of Canada.

Any disputes arising in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of the Province of Ontario, Canada.

CONTACT

For questions regarding these Terms & Conditions, please contact:

thehousekeepinghotel@gmail.com